State Farm® Insurance Agent Connie Wise

"Connie Wise and her team are the best! Easy recommendation for all of your insurance needs!"

"Kind, courteous and professional."

"Shelby made this entire experience incredibly easy and stress-free. She went above and beyond to make sure everything was handled smoothly from start to finish. She was always quick to answer my questions, kept me informed throughout the process, and made setting everything up simple. I truly appreciated her professionalism, responsiveness, and kindness. I highly recommend Shelby and this office to anyone looking for great service!"

"Shelby was the best! We got a great price for bundling, plus saved a ton on transferring policies, thanks to her expertise. Very smooth process and professional. 10/10 recommend."

"Julie is very knowledgeable, patiently answering questions and making our experience positive."

"The worst experience…Wouldn’t it be better to do something to deserve a great review, rather than leaving people so frustrated, they resort to writing a negative review out of frustration or they simply don’t want anyone else to experience the same thing.
Information and policy premiums are constantly changing with no explanation or notice. Calls are not always returned. Office staff cannot explain why rates change…only that they did change always as an increase. New accounting system was not able to accept a full payment…instead they cancel the policy with no notice except a letter after it was cancelled…thank goodness nothing happened. They are arrogant, impatient people who treat people like they are stupid…just pay the increase that we cannot explain and I really don’t have time to answer any questions. I have had State Farm for over 20 years….always been pleased….but Connie Wise State Farm has persuaded me that even if I have to go with another agency…I will be better off. Have friends who feel the same way. Will check other agents near The Villages and even if I have to go with another company, I will. Driving record is excellent…have not filed a home owners claim in last 10 years yet my rates go up and up. I recently took a 98 year old woman off my policy and my rate went up $27….the agent could not explain why. “If you don’t have any other questions, I have to hang up now.” she said. Unbelievable!"

"Connie Wise’s office was very knowledgeable and responsive. Specifically Dawn was a great help and highly recommend!"

"I have been in the insurance industry for 53 years including being the COO of one of the largest insurance brokers in the world. As an independent broker/agent we did not have access to State Farm. Florida insurance issues are unlike the other 49 states and as such I decided to give State Farm a try. I met with Teresa McHugh who reviewed my current insurance and offered very competitive State Farm alternatives for home, auto, golf cart and umbrella. Teresa was extremely knowledgeable and professional. I would recommend Teresa to anyone seeking a State Farm proposal"

"Customer service is excellent and I really like the ownership, Connie West very professional, and courteous."

"Seldom answers the phone"

"Needed a state farm agent but seeing it was her a didn't go was suspended because of her negligence no return calls no renewal contact on insurance and alot of unnecessary money and time lost. Sad thing is in nj worked with ty he courts njdmv and law enforcement for years"

"Shelby is always very pleasant and helpful. She is patient and answers my questions as needed."

"We had the best experience with Shelby Worrell. She was so professional & made switching all of our insurance policies over a breeze. Highly recommend using her for your insurance needs. Thank you, Shelby!"

"The best!"

"Julie did a great job of advising me on the best approach to personal liability coverage.
Very helpful!"

"Teresa is always VERY helpful!! Thank you again for all you do!!"

"We have been insured with Connie Wise - State Farm Insurance for years. Our agent Teresa is just simply the best! Anything we need, she takes care of in such a timely manner, making any process such a breeze. Highly recommend to anyone looking for a knowledgeable and trustworthy agent! 10/10 can't recommend enough!!!"

"My family has been insured through State Farm for as long as I can remember, but not until we started with Connie Wise, did we realize we have the best of the best! My agent, Shelby is amazing! She always makes the claims process SO much easier and less stressful. She is very knowledgeable in this field, and will guide you through each obstacle from beginning to end with encouragement and positivity! Customers service and satisfaction is 10/10!!"

"After 20 plus positive years of doing business with Connie Wise - State Farm Insurance, I most recently worked with a new representative, Shelby. She was seamless in getting me quotes on two new cars and reviewing options for my home insurance. Shelby was very detailed, professional and kind throughout the process. I look forward to working with her for all my insurance needs."

"We've had an excellent experience with State Farm thanks to Shelby! She consistently provides outstanding customer service - always professional, knowledgeable, and quick to respond to any questions. The process has been completely hassle-free, and we were very happy with the great rates. Highly recommend for anyone looking for the best insurance experience in the area!"

"I called for a quote and was told someone would call me back in a few minutes.After 3 hours wasted waiting for the call I called back to see if they had my number wrong.They finally called and she said she couldn't give me a ballpark quote until the house was built.I needed 3 vehicles also but didn't bother.Another State farm agent gladley gave me a ballpark and actual car quotes.These people can't be bothered."

"Never answers the phone when you call the office."

"Mrs wise is a great sales woman wouldn’t trust anyone else with my insurance other than her"

"I wish I could give a negative score, given my traumatic experience with Connie Wise and her staff. When I relocated to The Villages, the State Farm Corporate Head Quarters referred me to Connie Wise. Her staff incorrectly reported my coverage. As a result, unbeknownst to me, I was registered with the FLHSMV department as a noninsured driver. I tried in vain to get someone, at Connie Wise's office, to answer my phone calls, return my voicemails or respond to my emails. I had to actually drive to the office before I could speak to someone about their creation of this fiasco. Connie Wise and her staff were vague, unprofessional, unsympathetic and unapologetic about the inefficient manner in which they handled my policy. They generated a new policy that was almost twice the cost of the original one that I had signed a few months earlier. I reached out to Corporate HQ for assistance. I have been a State Farm customer over 50 years and I had never encountered a problem of any kind. A Corporate Agency Administration Leader tried to work with Connie Wise to appropriately rewrite my policy. She refused his help and stated she didn't need anyone telling her how to do her job. That Administrator had to assign a claims writer to correctly rewrite my policy so that my new policy was $208.58 less than the last policy that Connie Wise had created and refused to correct. Needless to say, I have chosen a new State Farm agent."

"awful customer service. they never pick up the phone."