State Farm® Insurance Agent Connie Wise

"awful customer service. they never pick up the phone."

"If I could put - 5, I would! I had State Farm over 20 years! I transferred it to this agents office and got a call, but that was 3 years ago. That person retired and calling for Connie Wise anytime I just got the run around. I called several times over the last few years and had to call corporate many times which is a headache too as they don’t want to talk to you and divert you to your agent. Well, a year and a half ago I went in to chance the bank account that 2 monthly policy payments were taken from. I went in and handed over my banking info then I got a notice that my policy expired so had to fix that. Then on 12-8-23 my husband and I decided after 2 rate increases with no accidents or claims and no phone calls that we would switch to another company. We paid the other company in advance for 6 months on car and on home insurance with another company. We both still had life insurance with State Farm. The Allstate agent told us that they would send over that day to State Farm and the house insurance. Well the house insurance did what was sent, but State Farm charged by checking account on 2-25-23! I had to call around and still it has taken 2 months. On 2-15-24 I called Connie Wises’s office and spoke to the new person who claimed their office took awhile to process it and the less expensive car policy cancelled before the newer more expensive car policy ! What??? I asked her to take the accumulated dividends on the one life insurance policy and pay the premiums for at least the next 12 months. She confirmed it was taken care of. Instead I got communications from corporate State Farm for bills and amounts due! This week I receive a partial refund! I call for Connie Wise yesterday and she is not available! Then I call State Farm and am on the phone over an hour with the run around and told they don’t understand what happened and they need to send it to Connie wise to fix. What? No call back today until I called at 12:30. Just right now while I was writing this at 1:00 the office manager called me back saying Connie was still not available. She did not know anything and didn’t understand . She said when she looked my life insurance dividends were NEVER set up to replace my monthly payments. Also, she didn’t know who my current agent was and when I looked up her name from last year she asked and that woman cannot remember ever talking to me! Run! The worst experience with an insurance office ever!"

"Extremely unprofessional services and overpriced policies provided by Teresa, there is much better State Farm agencies than them"

"WORST state farm. Its almost impossible to get someone on the phone."

"Excellent agency. Lisa is very experienced, caring & extremely knowledgeable. Wrote my homeowners & flood. Rates are good they review your insurance. They give you excellent options as well as discuss various deductible options. Lisa was great!"

"Don't return phone calls. Fails to complete commitments. Grown past their capabilities to serve customers. Pulled all policies out to another State Farm agency"

"Please stop raising my rates. I'm a safe driver. My rate increased $12.76 in a couple months. I'm tired of paying for everyone else accidents. Maybe a reward for safe drivers instead."

"Had two office appointments with Julie. Kept me waiting both times. Will find a different office to do business with."

"I've had terrible luck with state farm in general. Left the original ofc and switched to Connie Wise but it didn't help. I never get a return call when I leave a msg. They infrequently answer the phone so u have no choice but to leave a msg. The after hrs answering service is always friendly and helpful but they ALWAYS say they're going to request the ofc call me when they open back up and they never have! Def don't recommend and currently searching for a better insurance (hoping that exists)"

"Been with them almost 30y Years"

"Always very nice and helpful 👍"

"Great place to do your insurance business staff very helpful and friendly if you if you need and have an accident they'll take care of you"

"Convenient location off of 466. Friendly and helpful staff. I have used them for all my vehicle needs with competitive rates. During the pandemic the company cut prices by 10percent to help their customers out. Good company"

"Service was good as always. This always true of all State Farm agents."

"Excellent service. Theresa is wonderful!"

"Lots of problems with charges and troubles getting it all sorted out. Talked with 3 different people and no one could figure it out including the agent. Very disappointing. We've been with State Farm over 50 years."

"Poor response to telephone calls, overall lack lack of concern for customer service, take their money and forget about them attitude. Office manager, Lorie Wallace, arrogant, critically unresponsive, and not informative. The Connie Wise Agency Does not need your business and they show it in the most obvious manner. There are other excellent State Farm agencies is In The Villages Area. I highly suggest contacting one of those agencies before doing business with Connie Wise."

"Sadly, I now have a bad impression of this office. After explaining that we wanted to get a quote and have been on hold or dealing with people that are unable to get us a quote, the person on the phone became very short and absolutely rude when we asked what the time frame was as we were already dealing with getting the quote from corporate etc for almost an hour. When I explained We just needed an eta, the male on the phone abruptly put us on hold and after another 5 minutes of holding we decided to end the call. That being said, we then decided to call a different insurance company and had a quote within 16 minutes, we will be switching all of our vehicles over after this experience. Sad day when a company that you have used for so many years looses their customer service skills and or care to help their customers expedite their insurance needs. Hopefully they can get back to the basics of business and remember why they are in business in the first place."

"Have been a State Farm customer since 1984 and this office is best we've experienced."

"Great customer service."

"Never answered their phone."

"I called I was going to add a vehicle to my policy. They said they would call right back, 24 hours later I called them again. They said they would call me right back finally right before 5 o'clock they finally called back"

"No one answered the phone the first three times I called. I finally got through only to leave a voicemail. Their greeting said they would call me back. Still haven’t heard anything from them. I believe they’ve re-defined the word service. It’s nothing like the State Farm advertisement. I don’t know many businesses that could survive without answering the phone or at least calling someone back. I’m very disappointed!"

"I am old school so I appreciate being able to go in and sit down and talk to my insurance agent face-to-face. This is one of those places! I appreciate the time they took with us to explain our options. Sadly we decided to go with a different company."

"She was very polite and helpful. She was able to answer all my questions"